Will social networking giantFacebook kill search giant Google by sucking up advertising dollars? In the short term, the answer is clearly no. Longer term, that answer is very unclear. I chatted with nearly two dozen people who are buying ads on Facebook. Many of them are also purchasing ads on Google (GOOG) and other online venues. The overwhelming sentiment? Facebook ads are actually more effective and do a better job of getting them in front of their target audiences. 

Take the case of Christine Caravo, founder of gift box companyCarebox. She ran parallel ads on Facebook and Google and compared them both on Google Analytics, Google’s free Web analytics tool. “I found that I got much more bang for my buck with Facebook,” she says. “I went though $100 on Google Adwords in a couple days and only got 34 clicks. I spent $60 on the same campaign on Facebook and got 300 clicks.”

So how can you satisfy your visitors’ needs and increase the frequency of visits from the same visitors? There is no magic formula or secret java scripting that will do it. However, laying the foundation of your site by answering five basic questions prior to building your site will allow you to develop an online presence that meets your business goals and encourages visitors to return to your site time after time. The five questions to be answered are: 1) Who is your target audience, 2) What are the objectives of your website, 3) What does a visitor expect from your site, 4) What do you want the visitor to leave with, and 5) Why should a visitor return to your site?

Defining the Target Audience

The web gives people access to, and control of, information at their convenience. Knowing who your target audience is a crucial step that needs to be clearly defined prior to developing site content or design. By knowing who your audience is you can answer the five questions that lay the foundation for your website with greater accuracy. In fact, the better you know who your audience is and what they expect to get from a visit to your site, the more relevant you can make your site.

Many websites are designed to cater to the needs of a nondescript mass audience. Take a quick look at most websites and you will find the standard out-of-the-box website package with six pages – including “Who we are,” What we do,” and “Our favorite links.” In order to satisfy the dramatically different needs of a wide variety of people, web developers create a generic site that provides no real value for the visitor or the company. The visitor does not find relevant information, and decides that the website is not adequate for his needs. No bookmarks are made and the visitor never returns. The company (site owner) gets some level of activity as measured by hits and page views, but never builds any loyalty to the site so nearly all visitors are first-time, last-time surfers.

Who is your target audience?

Defining the target audience and their needs is an important first step in building your website and a critical element to increasing the loyalty on your site. Who are the people that will use your website? Engineers that require technical data or students looking for specific information for a term paper project? How do they like to receive and use the information they collect on the Internet? Is the visual impact more important or less important to effectively delivering your message? How can your site help satisfy the needs of your target audience? You can see that knowing your target audience is much more than figuring out the demographics like gender, age, education level and income. Knowing your audience is the only true way to provide relevant content the way your audience wants to receive it. Define your target audience and get to know them better than your competitors. After all, the only sustainable competitive advantage is the understanding you have of your customers that your competitors do not have.

What are the objectives of your website?

Is it already obvious to you why you need a website? For many companies it is not so much a clear strategy as it is wanting to keep up with the Jones’. “Our biggest competitor has a website and we don’t want to seem like they can do something we can’t.” If this is your reasoning for embarking on an e-commerce initiative, you need to take a step back and consider what a website could offer your customers that is of true value – rather than to forge ahead with no direction.

There are many reasons for building an online presence that compliments or enhances your existing offline presence. For many companies, the primary justification for launching a website is because everybody else has one. Although this thinking is somewhat myopic and inward looking, because everyone else does have a website may mean that without a web presence your company is led out to pasture in the future.

One of the most basic reasons for building an online presence is that a website serves as one more tool for communicating with your internal and external audiences cost-effectively and conveniently. Cost-effective in the sense that the Internet has allowed small, capital-limited businesses the chance to look a lot bigger than they really are – opening the door to an expanded marketplace. Small businesses are no longer restricted by their location and ability to touch the customer personally. Now, with an online presence that delivers targeted communications you can drive in traffic and connect with customers that would have been cost-prohibitive to reach using traditional marketing tools.

There are many reasons why your company should have a presence on the web. However, the only ones that matter are those that are customer-focused. This alternative channel of communication saves time for the visitor and permits her to access the information at her convenience. It also provides the ability for your company to capture information on your site visitors to build customer profiles and better serve your customers.

What does a visitor expect from your site?

If you have already developed a visceral understanding of your target audience, realizing the expectations of your site visitors becomes second nature. However, it is important to take the customer’s perspective to adequately define what your visitors expect from your site. Most Internet users will expect ease-of-use (referring to the navigation ease) of your site as well as relevant information that makes their lives easier. These expectations go hand-in-hand with the assumption that your site will download quickly. The average Internet user will wait no more than eight seconds before jumping to another page or stopping the transmission if the page is too slow to open.

Beyond this, depending on your business and target audience, some users will want to be entertained and be dissatisfied if the entertainment value does not meet their expectations. Others will look for ordering information, pre-sales services, and company information. The expectations will vary from person to person, but if you have defined your target audience into the smallest homogenous segment possible (with the goal of a market segment of one), you will be able to meet your visitors’ expectations in both content and design of your website.

What do you want the visitor to leave with?

Once you have a solid understanding of what your site visitors expect from your site, you need to determine what it is that you want the visitor to leave with after visiting your website. Are you attempting to reduce the sales cycle time and want to ensure that your customer’s questions about your product’s performance and specifications are answered? Or are you looking to improve your brand image and need to find ways to enhance your offline brand online? Depending on your goals, you will want to develop different strategies for different goals.

Ask yourself what it is that you want your visitors to leave with and then consider whether you can address those needs with a focus on content or on design of the site. Most likely you will want to provide a combination of rich content that helps satisfy customer needs complemented by a good website design that allows the user to find the information or conduct the transaction quickly and easily.

Why should someone return to your site?

Is there any good reason that a visitor should bookmark your site so that he will return again? If not, what needs to be improved within your site plan that will encourage repeat visits? Although this question is last in this article, it is equally important to targeting the right audience. Whatever the objectives and reasons are for creating an online presence for your company, if you are not driving people back to your site, your website efforts are in vain. After all, why spend the time and money on developing a site if its only purpose is to keep your competition up to speed on what you are doing and how you market your business?

By asking yourself, “Why should someone return to my site?” you are forcing yourself to take a hard look at your website initiative and the justification for the investment. Developing loyalty from your customers through your online activities will be seen in your offline revenues and profits. Providing relevant information, making it easier for your customer to do her job, and creating a compelling site are some basic tactics that will encourage people to return to your website. Determining what it is that is of value to your target audience will be the cornerstone of your web activities.

Five Questions, Five Answers

There are many excellent books, magazines, and e-zines available that describe in great detail the points presented in this article. However, for those of you who are considering building a website, the questions posed here will help to layout the roadmap for your site. Laying the foundation of your site by answering these five basic questions prior to building your site will allow you to develop an online presence that meets your business goals and encourages visitors to return to your site. The key to getting off on the right foot is to complete your homework prior to launching your web initiatives. Because the Internet is in a constant state of change, those of you who have already created your site can easily take a step back and apply these five areas to your existing site strategy to ensure a solid foundation that meets your customers’ expectations.
Copyright © 2002 Martz Marketing Group, LLC

Relationship marketing applies techniques like marketing, sales, customer care and communication. The relationship is not only enhanced but its life period is increased by these strategies. And as the customer realizes the value of relationship, they are drawn closer. This marketing not only focuses on building relationship and attracting customers to their products and services but also how to retain them.

A raw form of Marketing came into existence in the 1960s. But, organizations were still facing difficulty in selling products, so a system was developed to sell low cost goods to larger group of customer. Leonard Berry and Jag Sheth originated this marketing, in 1982. It was started in B2B markets and industries, which involved long term contracts for many years.  Over the period of time, various marketing strategies were improved and relationship marketing was one of them.

Relationship marketing is applicable where the customers have many options in the market for the same product or service and the customer is entitled to make a selection decision. In such a kind of market, businesses try to maintain their clients by providing comparatively better products and good service and hence, achieving customer loyalty. And once it is achieved it becomes difficult for competitors to do well in the market. The customer turnover wasnít paid attention on as the main attention was on customer satisfaction. This kind of marketing was initially named as defensive marketing. Offensive marketing is the marketing strategy where not only new customers are attracted, but also the sales are stepped up by increasing the purchase frequency. This kind of marketing concentrates on freeing dissatisfied customers and acquiring new customers.

According to a research, the cost of retaining an old customer is only ten percent of the cost of getting a new customer, which makes sense to not to run around to get new customers in relationship marketing. And according to another research done by cross-sectional analysis, says that, a five percent improvement in customer retention is responsible for twenty-five to eighty-five percent of the profit. Usually high cost is incurred when getting new customers, so if sufficient number of existing customers is retained, there will be no need of acquiring new customers.

Once the customer trust is gained his chances of switching to other company becomes relatively less, he buys goods in bulk, he buys other supplementary goods and he starts neglecting average price variation. This maintains the unit sales volume and there is an increase in dollar-sales volume. The existing customers will be like a living advertisement. If he is satisfied with the company he will recommend it to his friends and acquaintances.

Since the existing customers are familiar with the process, it will take less time and money to educate them about the procedures putting fewer burdens on employees also and making them feel more satisfied with their jobs. The customers are divided into groups based on their loyalty. This procedure is known as relationship ladder of customer loyalty. The groups in ascending order are prospects, customer, client, supporter, advocate and partner.

Due to the advancement in computers and Internet, software has been developed to facilitate customer relationship management. With the help of this software the tastes, activities, preferences, and complaints of customers are tracked. Almost all the companies have this software in their marketing strategy, which benefits the customer as well as the company.

Thus the main aim of relationship marketing is to construct and maintain relationship with committed clients who are meant to bring profit to the company. The other benefits achieved are confidence building and social benefits.

This concept started in 1980s when most of the companies started handling the stocking and distribution issues and started compensating all the individuals involved. This increased the interest of each member in promoting sales due to the chance of earning bonuses and since then the Multilevel Marketing companies have taken the responsibility of taking orders, shipping goods, and paying revenue. Things became easier with the transition to Internet. Product promotion, advertising and sales were made online and hence, the whole process began to be known as online MLM.

There are various MLM compensations plans. According to the uni-level or stairway breakaway plans there are two types of distributors involved managers and non-managers. According to the matrix plans, the width of each level in a distributorís group is regulated. In binary plans, the limit of each levelís width has two legs. Commission was paid when both the legs reached a specific target. In elevator scheme, the distributors pay splits after a certain number of units have been paid.

The commissions are paid in two ways, the first says that the commission is paid only if the product is sold and the second one involves paying commission even if the customer just signed-up, it doesnít require the customer to buy anything. Because of the second method illegitimate MLM or illegal pyramid started to arise. The intermediate members used to make proxy customer sign-ups to receive commission and they used to tempt the participant to buy more products than they can be sold. But as most of these businesses present themselves as legal, precautions must be taken. It is better to approach businesses that follow the first method of commission, where itís compulsory to make a sale and not just recruiting a customer. Here money isnít paid for customer sign-up at all. MLM marketing is being practiced all over the United States and in hundreds of other countries.

In 1979, Amway Corporation was accused of price fixing. They exaggerated sales claims, while their distributors sold the products at a minimum price. After that, FTC warned all multi-level companies whose commission was based on recruiting and not sales. In 2006, all the business sellers including MLM organizations were asked to provide customers with thorough information, according to the Business Opportunity Rule introduced by the Federal Trade Commission, so as to save them from deception. Before that many motivating programs were started which hid the truth. Such programs were known as cult programs.

Laws have been made stronger. As a measure, pyramid scheme is banned in most of the countries. All the newly hired salespeople have to bare the cost of initial training and material. They even have to buy a big amount of inventory. To test the legality of MLM marketing, the 70% rule is being implemented. The members are stopped from over-loading so as to increase their commission. Only when seventy percent of the inventory is sold, order can be made for new material.

There are some tricks to manipulate the mind of the consumers, which can be utilized by not only ordinary sales person, but can be used by larger firms. Although they are used unknowingly, there is no set list.

Mutual exchanging is the first and powerful trick. The company can start with giving something for free to the customer. He will take it for the first time, but from next time he will feel obliged and will try to return the favor. Offering the product for free initially can do this. And if the customer is satisfied with the product, he will buy it for himself from next time. Some salespersons get confused with this principle.  For example, it is ineffective and wrong according to this principle, to quote ëSpend over $25 and get a free t-shirtí. The offer is not free; the customer has to spend something to get the free product. The product being given should be totally free without any condition to be fulfilled. For example, the line ëGet the latest lipstick shade absolutely freeí will do the trick. If the shade is really good, they will buy it the next time and might even think of buying other shades of lipstick.

The next trick is to present something as of high value, but the company should incur only small or no amount in producing it, like information. It can tempt the customer by saying that the information provided to them is a big time secret and is not known to anyone at all. But some mess it up, by saying that they are providing very valuable information, but it turns out to be another advertisement.

Another example is giving out free sample to the targeted customers. Again the mistake made here is that companies distribute samples of poor quality or rejected products. This certainly lowers the customers liking towards the product and he will assume thatís the way the product is actually and wonít go ahead to buy it.

Use words, which initiate immediate action, like ëLimited time offerí, ëOffer ending sooní, and ëOffer till stocks lastsí are really motivating. The customer gets the impression that the offer will end really soon as the products are limited edition and he should go out and buy it at the very first chance. This works well specially with customers who have an interest in collecting antiques, collectibles and anything which are not easily available.

Tricking the customer in making a commitment is another next good method to increase sales. The trick is to make the customer to take small steps toward the goal, without realizing about it. Like when the customer requests for some information, provide them with the relevant information for free and make them fill a form and take contact information from them. This is like committing to get offers and information about products in future. Do not advertise in this step. In the next step advertisements about products and services can be sent to the customer to the address provided by them. Conducting surveys is another example.

Lottery is another good method. When a person buys a lottery ticket, he fills his address on the ticket. This information can be used to contact the customer in future. In the above practices itís very vital to not to advertise in the first step. Only after getting the customer contact information, should promotional mails be mailed to him. Long advertisements that are featured in the newspaper are a small twist to this trick. If the customer invests time to read the whole advertisement, he has committed and will surely respond to the ad.

E-mail is the cheapest method of communicating available as of this date. The advantage with email is that you can send email to many people at the same time just with the click of a mouse where as in the case of direct mails one has to go through putting letters in envelopes for each and every person, make different address labels, mail it and also have to bear the cost of mailing. Time is money and e-mail marketing saves a lot of time.

While e-mail marketing might look easy but if you compare the net result the story is totally different. When you are marketing through e-mail you go to make sure that you are e-mailing the right person otherwise the e-mail would end up going to junk folder. Also you got to be careful that you donít miss the subject or the body of the e-mail otherwise the net result would be same. In this age of spamming, spammers use variety of subjects, so you have to put the subject keeping in mind that it wouldnít send your e-mail to the spam folder again. In contract the direct mail gets a better treatment. Studies show that direct mail is more efficient and has better success than e-mail. First, it is not as easy to block direct mail as junk e-mail and secondly the process of blocking mails itself is not automated like e-mail. The other reason why people hate e-mail marketing is due to constant bombarding of e-mails from spammers and illegal marketers from Nigerian money scams to porn to online prescription drugs to stock quotes to what not. In addition to that, you also get promotional offers from big companies and who can ignore phishing these days. Due to all these people have developed a negative perception about e-mail marketing and they simply delete or spam the e-mail if they do not identify it as their regular e-mail. In contrast direct mail is seen with respect and people pick their mail as a daily routine and open them with a priority.

Direct mail has a personal feel attached to it, one of the reasons why people prefer mail greetings over an electronic greeting. It takes time to personalize a direct mail where as an e-mail is instant and the fate of e-mail is also instant i.e. immediate deletion. Researchers are constantly puzzled by the mystery surrounding why people are so enthusiastic about direct mail. But no worries this only good news for the marketers that they have something in their tool kit that works. So marketers have the mailing list of potential customers handy and send some nicely composed letters to them about your company and its products.

Snail mail has a potential of going through the hands of gatekeepers and administrative assistants before actually going to their boss which can end up being thrown in trash. The survival chances are rare unless its subject is business oriented and has some important information. But e-mail wins in this regard, as it reaches directly the person to which it is intended to go, after that its fate is left to the person whether to read or send it to spam folder.

A more scientific explanation of why direct mail is dearer to people than e-mail is the sensory perception of people. A direct mail uses three of the four senses of a person i.e. visual, verbal, listening and touching where as e-mail does not use sense of listening and touching. But this can be achieved by adding appealing graphics, text reading ability and streaming audio to the e-mail.

The statistics show that direct mail has not died and in fact the volume has grown by leaps and bounds in past few decades. A typical example is the fact that we receive more magazines, journals, mails from universities, DVDs etc. than we used to receive few years ago. This leaves the marketers with a dilemma about which method to use. The answer is simple, use email to contact only those people who you know and use direct mail for the people who donít know you.

In this type of marketing, affiliate management companies, in-house affiliate managers and third party vendors are effectively utilized to use E-mail Marketing, Search Engine Marketing, RRS Capturing and Display Advertising for the success of the product. The web traffic can be traced with the help of a third party or own affiliate programs. A lot of work is involved in this process. At first marketing by this method involved lots of spamming, false advertising, trademark infringement, etc. But, after the invention of complex algorithms and advance security this has been regularized to make it safer for doing business and shopping online. This even led to the better scrutinizing of the terms and conditions by the merchants. Affiliate marketing became more profiting with the opening of more opportunities but at the same time it also increased the competition in marketing.

Due to this pressure in house affiliate programs for merchants became a thing of the past and were replaced by out-sourced programs. The companies that offered this service have expert affiliate and network program managers who have various affiliate program management techniques.  These affiliate networks have publishers associated with them who help them with the advertising part.

Affiliate marketing was started by cdnow.com who had music oriented websites. They placed list of music albums on their site and they paid others if they put those links in their websites when a visitor bought their album through their site. The first company to link with cdnow.com was Geffen Records. Two months later, Amazon was offered by a woman that she would sell Amazonís books on her website and she should be paid a certain percentage in return if she sold Amazonís books through her site. They liked the idea and started the Amazon associates program. It was more of a commission program where they received a commission if a visitor clicked their links and banners on otherís site and bought anything through it.

Since its invention, the affiliate network has been adopted by various businesses like travel, education, telecom, mobile, gaming, personal finance, retail, and subscription sites, the most common being adult and gambling sectors. In UK alone, affiliate marketing produced £ 2.16 billion.

The compensation methods used are Cost per sale (CPS), Cost per action (CPA), Cost per mile (CPM) and Cost per click (CPC). The first two are the more famous methods today. This is because in CPM and CPC, the visitor which turns up on a particular website might not be the targeted audience and a click would be enough to generate commission. CPS and CPA have a compulsion that the visitor not only clicks on the link but also buys something or signs up for some service after it which proves that he is among the targeted audience. Only in the above case the affiliate gets paid. So the affiliate should try to send as much targeted traffic as possible to the advertiser in order to increase his/her returns and for this reason affiliate marketing is also known as performance marketing because it totally depends on the performance of the affiliate. The affiliate team can be differentiated from a sales team from the nature of their jobs. The job of the affiliate team is to drag targeted traffic to a point and from that

point itís the job of the sales team to influence the visitor to buy the product or the service.

This is a very effective kind of method because the money is being paid only when results have been achieved. The publisher incurs all the cost except that of initial setup and development of the program, which is incurred by the merchant. Many businesses give credit to this method of marketing for their success.

Curiosity is the want to explore the unknown. Humans are always in pursuit of knowledge. They want to know more than what others know. Secrets are simply hard to be kept. This desire can act as an attractive force in marketing. Like customer wonít be that interested if they are told that they can be provided with successful diets. Instead they want to hear the secret of the diet plan which is being provided.

The information shouldnít be let out easily. Obviously it is important to catch the attention of the customer by interesting heading, but the content, too, should be as interesting so as to retain the interest of the reader till the end. In case of cross-titles or sub-titles, the initial ones will always have the advantage of developing more curiosity than the following sub-titles.

If the content speaks about why the customer should select so and so company or product, it will be easier for them to relate to it. Let the matter speak out and give the explanation by itself. Like supposing a company wants to sell some product before the expiry date and itís the slowest time of the season, plain advertising wonít do the trick. Customers are smart enough to think that the company wants to get rid of the old stuff. Instead if the customers are provided with a discount or a limited time offer, a believable reason, they will be more attracted. Every action should have a solid reason.

Customers are greedy from a marketing point of view.  By understanding the need of the customer, a basis can be prepared for the content. Their greed should be taken into consideration while preparing the content. They should be shown how the product or company would benefit them. They want to buy benefits in the form of products. Suppose when advertising for a camcorder, say that it displays all the colors that can be seen with naked eye, instead of saying it supports 16-bit color.

Just specifying that the memory card have a memory of 2 GB isnít catchy. Instead it should be quoted that the memory card can store over 500 pictures, 100 audio songs and 50 videos. This surely will increase the customer enthusiasm. The benefits should be clearly mentioned to the customer and later other information about the product can be discussed, incase if they are looking for more. This is called listing the product features. Features reveal what the product has and benefits describe the advantages that can be derived from those features. Each feature can have more than one benefit, depending on different situations and customer needs. Lots of benefits and fewer features should always be the way to go.

When designing a marketing plan, first a marketing strategy is taken into consideration. The marketing plan consists of steps to be taken so as to attain success in the implementation of the marketing strategy chosen. Big projects involve selection of different strategies at different levels. Usually a strategy consists of well-sketched tactics. They are meant to meet the needs and finally reach marketing objectives. Each of the strategies has pre-calculated results because when a particular strategy is chosen at a particular level, its outcome becomes the goal of that particular level. If there is an absence of a well thought strategy in a marketing plan means it is supposedly lacking a good foundation. A reasonable marketing strategy should not only facilitate marketing goals, but also the action sequence of a campaign.

At regular time intervals the firm should analyze the marketing decision. This is done with the help of strategic models and the 3Cís model is considered for this purpose. To calculate the companyís strategic position, Ansoff matrix is used. The 3Cís model determines the factors, which leads to the success of a marketing campaign. There are three key parties involved in this model the corporation, the customer and the competitors. The involvement of all the three key parties leads to positive results and this involvement is known as the 3Cís or strategic triangle.

The role of the corporation is to increase the strength of the company in the success critical areas, when compared to that of the competitor. The customer and his interest form the basis of any strategy. The competitor also plays a vital part. The competitor-based strategies are based on the functioning of business competitors like design and engineering, sales and servicing, and purchasing.

When making a marketing plan depending on some particular strategies known as mix strategies are used. 4Pís model is used to calculate whether the plan is sticking to the strategies or not. The four Ps stand for product, price, place and promotion. Products are goods produced by the company on a huge scale for the purpose of selling them and earning profit. Price is the money paid for a product by the customer. The price is based on many factors like competition, market share, customer perception and product identity. Place where the product is sold can be either physical store or store on the Internet. It is also known as distribution channel. To make the customer knowledgeable about a product, the marketer does promotion. It involves advertising, public relation and point of sale.

There are different types of marketing strategies based on some criteria.  Challenger, Leader and Follower are types of market dominance strategies. Market dominance strategies are used to dominate the market. Cost leadership, Market segmentation and Product differentiation are types of porter generic strategies. Porter generic strategies are built on strategic strength or competing abilities and strategic scope or market penetration. Close followers, late follower and Pioneers are types of innovation strategies. Innovation strategies are meant to trigger the rate of product development and model innovation. It helps the firm to incorporate latest technologies. Intensification, Diversification, Vertical integration and Horizontal integration are types of growth strategies. Growth strategies facilitate the growth of the organization. Marketing warfare strategies are conjunction of marketing strategies and military strategies.

A marketing strategy or a mix of them is chosen only after thorough market research. A marketer should always be ready to face any kind of situations like if the strategy is changed in the middle, he should be able to perform another market research so as to choose the proper strategy, within a short period of time. This can be done easily if you have experience.

Marketing is the backbone of a companyís future and launching pad for the sales. While the marketing process encompasses the design of the product, advertising etc. the sales process is the execution of all the efforts which involves direct interaction with client either by in-person meeting or cold calls or by networking. But there is always an ongoing rivalry between the two, one claiming dominancy over other. The marketing people say they have an upper hand because they think it is they who designs the products, lays down the strategy and also develops tools essential for sales. They say sales are the outcome of marketing and thus should follow its directions. The sales people might not agree to this view and may be completely opposite in their opinion. They think that it is the sales people who actually sells a product and bring money to the business.

But many experts believe that marketing should play a pivotal role among the two. A successful marketing campaign makes sales easy and makes people believe that it is actually the sales people who are the dominant leaders. The most important role of marketing department is to create opportunities for the sales department. Marketing drives sales and sales drives companiesí success. Marketing is like a life support for sales, one who is constantly backing up the sales department and enabling them to successfully deliver the end product. There shouldnít be a race to gain supremacy over another department but a race to win the market and customers working together.

Many businesses combine sales and marketing together but in reality they have different targets. While the sales department is interested in fulfilling the requirements of what the customer asked for, the marketing department is actually busy studying what the market demands. The goal of the marketing department is to foresee how the market will shape up in future. They should envision their product catering to the needs of the market for next few years and be ready to make design changes in their product accordingly.

It is very important that a company integrates their sales and marketing department in a well fashioned manner. It is the correct integration of these two important entities that fuels the growth of a company. The sale people should not be merely treated as the cash collectors. Each department has its own role and should go hand in hand in selling the product of the company and should be the foremost important criteria.